Terms and Conditions

1.Cancellations

Cancellations and changes are accepted by both email ( info@belgian-limousine.com ) and phone (+32 490 11 22 22). Other cancellation methods are not permitted. Order is considered canceled/changed after the client receives cancellation/Change confirmation by e-mail.
For general bookings, cancellations made more than 24 hours before the scheduled service time will not incur any charge. Cancellations made less than 24 hours before the scheduled service time, 50% of the invoice value will be charged. While cancellations made less than 12 hours before the scheduled service time, the full reservation amount will be charged.
For events involving multiple vehicles, cancellations made more than 48 hours before the scheduled service time will not incur any charge. Cancellations made less than 48 hours before the scheduled service time, 50% of the invoice value will be charged . While cancellations made less than 24 hours before the scheduled service time, the full reservation amount will be charged.
Belgian Limousine requires that all changes be received by phone or email (changes cannot be made with drivers) at least 12 hours prior to scheduled service time (at least 24 hours prior to scheduled service time for events). If a change cannot be accommodated & results in a cancellation you will be charged in full for the order.

2. Waiting Time, Overtime, Extra Stops

Belgian Limousine provides up to 50 minutes of free waiting time on Airport Arrival ( 20 minutes on raylway stations ). If you don' t find your Driver or call us + 32 490 11 22 22.
Within 50 minutes of your plane landing or 20 minutes of your train arriving, If you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting us by phone + 32 490 11 22 22.
The initial confirmation of the price does not include: overtime charges incurred during the performance of hourly trip(s), stops made during POINT TO POINT trips, stops made and/or waiting time incurred during a TRANSFERS, extra stops not listed, waiting time which exceeds the minimum rental period. For hotel, office or home pick-ups 15 minutes free wait time is provided.

3. Damages to the vehicle

Additional charge will apply to any damage made to the vehicle(s) during the performance of trip(s). Client holds limousine service harmless and not liable for any personal or material damages arising from the conduct of his/her party. Client is responsible for damages to the vehicle committed by his/her party during service, either willfully or accidentally.

4. Miscellaneous

Client assures that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s). Client agrees that the passenger capacity of vehicle provided shall not be exceeded. In case of misconduct by your party, chauffeur has the right to terminate this agreement report to the dispatcher and charge for the time consumed in case of misleading the company without any refunds.

5. Rates & Billing

All Rates are subject to audit after order completion, to include additional Waiting Time, Overtime, Extra Stops, Extra hours etc. All reservations are subject to a guaranteed payment. A credit card number will be taken and may be charged at the time of the reservation. Belgian Limousine' s rates are inclusive of taxes ( 6 % ). A gratuity is at your discretion.

6. Payment Methods

Belgian Limousine accepts Visa, MasterCard and American Express. Payments via cash or wire transfer are by arrangement. For payment in cash ( USD or Euros only), change will be given in local currency only.

7. Affiliate Service Policy

Belgian Limousine can use, at his own discretion, affiliates to provide Limousine and Ground Transportation services.

8. Lost or Damaged Items

Belgian Limousine are not responsible for items that are left in the vehicles, lost or damaged. We reserve the right to charge a delivery fee for returning lost items if found.

9. Uncontrollable Acts, Acts of the Nature

Belgian Limousine is not responsible for uncontrollable acts or acts of the Nature and/or circumstances that are not on our control , including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays etc.

10. Disputes

Your use of Belgian Limousine's services indicates your acceptance of these Terms and conditions. The Belgium laws shall govern these Terms of Use. Any and all disputes pursuant to these Terms of Use, or otherwise between the parties, shall be submitted to binding arbitration in the "Region of Bruxelles-Capitale" in accordance with the Belgium commercial rules.

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